Managing Your Account and Subscription
Everything to do with billing — switching plans, changing your card, cancelling — happens on one page. This guide walks through each task.
Where to find your subscription settings
Log in and go to My Account. Under Your Current Plan you'll see the plan you're on now:
- If you're on Pro, click Manage Your Subscription.
- If you're on Basic, click Manage Payment Method.
Either button takes you to our billing portal, which is hosted by Stripe, our payment processor. Your card details are held by Stripe and never stored on WebStructural's servers. When you're finished, use the link at the top of the portal to come back to your account page.
Switching from monthly to yearly
Pro is $19/month or $199/year, so the yearly plan works out to a bit over two months free.
In the billing portal, click Update plan, choose Pro Yearly, and confirm. The change takes effect straight away. You aren't charged twice for time you've already paid for — the unused part of the month you're in is credited against the yearly price, and you're charged the difference today. Your renewal date moves to one year from now.
Switching from yearly to monthly
Same path: Update plan, then choose Pro Monthly. Because you've already paid for the year, this one takes effect at your next renewal date rather than immediately. You keep Pro for the rest of the year you've paid for, and monthly billing starts after that.
Updating your card
In the billing portal, use Payment methods to add a new card and make it the default. This is also where you change the billing address on your receipts.
If a payment fails
When a renewal payment doesn't go through — an expired card is the usual reason — your account drops back to Basic features until it's sorted out, but nothing is deleted. Your saved projects stay exactly where they are.
To fix it, go to My Account, click Manage Payment Method, and add a working card. Once the payment clears, Pro features come back automatically.
Cancelling
There's no long-term contract and you can cancel at any time. In the billing portal, click Cancel plan and confirm.
You keep Pro through to the end of the period you've already paid for — cancelling partway through a month or a year doesn't cut you off that day. After that your account returns to the free Basic plan.
Your projects are not deleted when you cancel. We hold on to them, and if you resubscribe later you'll find them waiting. While you're on Basic you won't be able to save or print, and designs over the Basic limits stay read-only.
Resubscribing
Log in, go to My Account, and click Start Your Subscription. Pick monthly or yearly, enter your card, and your saved projects unlock again.
Receipts and invoices
Every past invoice is listed in the billing portal and can be downloaded as a PDF — useful if you need to expense WebStructural. Stripe also emails a receipt each time you're charged.
Something else?
If you're stuck, or you need a refund, a different billing arrangement, or an invoice changed, email jeff@webstructural.com and we'll sort it out.